Privacy policy

Last updated: November 22, 2025

 

PAROS INTERACTIVE ENTERTAINMENT PRIVATE LIMITED (“Koyozo”, “we”, “our”, “us”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping and product experience (the “Services”). The Services are powered by Shopify, which enables us to operate and deliver these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If any conflict arises between this Privacy Policy and our Terms of Service, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any portion of the Services, you acknowledge that you have read and understood this Privacy Policy.

 

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified information.

Depending on how you use the Services and where you reside, we may collect or process the following categories of personal information:

Contact Details

  • Name

  • Address, billing and shipping address

  • Phone number

  • Email address

 

Financial Information

  • Credit/debit card details

  • Payment account information

  • Transaction details and confirmation

  • Other payment-related information

 

Account Information

  • Username

  • Password

  • Security questions

  • Preferences and settings

 

Transaction Information

  • Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled

  • Order history

 

Communications

  • Information you share when contacting customer support or writing to us

 

Device Information

  • Device details

  • Browser information

  • IP address

  • Network connection details

  • Unique identifiers

 

Usage Information

  • How you interact with or navigate the Services

  • Activity timestamps

  • Clickstream data

 

Personal Information Sources

We may collect personal information from:

  • Direct interactions: Account creation, purchases, communication with customer support

  • Automatic collection: Through cookies, device interactions, session tools

  • Service providers: Payment processors, logistics partners, hosting providers

  • Partners and third parties: Marketing partners, analytics vendors

 

How We Use Your Personal Information

Depending on your interaction with the Services, we may use your personal information for the following purposes:

1. Provide, Improve & Personalize the Services

  • Process payments and fulfill orders

  • Manage your account

  • Handle shipping, returns, and exchanges

  • Send account-related notifications

  • Store your preferences and recommend relevant products

  • Improve our website, app, and shopping experience

 

2. Marketing & Advertising

  • Send promotional emails, SMS, notifications, or marketing materials

  • Show you personalized ads on our website or across other platforms based on your activity

  • Recommend products relevant to your interests

 

3. Security & Fraud Prevention

  • Authenticate accounts

  • Detect and prevent fraud or malicious activity

  • Ensure secure transactions and protect our Services

 

4. Communication

  • Provide customer support

  • Respond to inquiries

  • Maintain our business relationship with you

 

5. Legal Compliance

  • Comply with applicable laws

  • Respond to valid legal requests from government or law enforcement

  • Enforce our terms, policies, and protect our rights

 

How We Disclose Personal Information

We may disclose personal information under the following circumstances:

  • With Shopify and service providers (payment processors, customer support tools, analytics partners, cloud hosting, logistics partners)

  • With marketing and business partners for promotional and advertising purposes

  • At your direction (e.g., social media integrations, shipping requests)

  • Within affiliated entities or our corporate group

  • During corporate transactions (e.g., merger, acquisition, restructuring)

  • To comply with legal obligations such as subpoenas, investigations, or court orders

 

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store to provide and improve Services. Personal information may also be shared with Shopify and its third-party vendors located in other countries.

Shopify may use certain interaction data (including cross-merchant behaviour) to provide enhanced features and improvements. Shopify is responsible for responding to certain privacy-related requests.

For detailed information, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

 

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of such external sites. Information shared on public or semi-public platforms (e.g., social media) may be visible to others.

 

Children’s Data

The Services are not intended for use by children.

We do not knowingly collect personal information from minors under the age of majority in your jurisdiction.

If you believe a child has provided personal information, please contact us to request deletion.

 

Security and Retention

While we implement reasonable security measures, no online platform can guarantee absolute protection. Information transmitted electronically may not be fully secure.
We retain personal information for as long as necessary to:

  • Maintain your account

  • Provide Services

  • Meet legal obligations

  • Resolve disputes

  • Enforce policies

 

Your Rights and Choices

Depending on applicable laws in your region, you may have the right to:

  • Access / Know: Request the personal information we hold about you

  • Delete: Request that we delete your personal information

  • Correct: Request corrections to inaccurate information

  • Portability: Receive a copy or request transfer of your personal information

  • Manage Communications: Unsubscribe from marketing communications at any time

 

To exercise these rights, contact us using the details below.

We may verify your identity before processing your request and may reject requests where permitted by law.

 

Complaints

If you have concerns or complaints regarding our handling of personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

 

International Data Transfers

Your personal information may be transferred and processed outside your country.

For transfers from the EEA or UK, we rely on recognized mechanisms such as Standard Contractual Clauses unless the destination country has an adequacy decision.

 

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operational needs. Updates will be posted with the revised “Last updated” date.

 

Contact Us

For questions regarding this Privacy Policy or to exercise your rights, contact us at:

Email: hello@koyozo.com

Phone: +91 8800728768

Address: PAROS INTERACTIVE ENTERTAINMENT PRIVATE LIMITED

1105 KLJ Tower,

Netaji Subhash Place,

Delhi, DL, 110034, India